FREE DELIVERY ON ALL ORDERS OVER $109 WITHIN NEW ZEALAND

Frequently Asked Questions

We hope we can answer your questions below
But if not, feel free to contact our support team.

How can I cancel my order?

Depending on the status of your order, we may not be able to cancel it. However, please get in touch with our Customer Service team as soon as possible.

Can I change the colour or size of what I just ordered?

You can make adjustments to your order only if your items have not been picked up by the courier post. The best way to make adjustments is by getting in touch with our Customer Service team as soon as possible.

Can I add items before it ships?

Once your order has been checked out, it goes immediately to processing and then it is prepared for shipment.
Depending on the status of your order, we can help to cancel or refund it by sending us an email with your order number. If it is too late, please place a new order on the website for the additional items.

Can I change my address or contact details?

You may change your shipping address or contact details after you place an order by sending us an email. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible.
If your order has already been processed for shipping, you may not be able to change any of the shipping address and contact details.